DPDP Data Protection Policy

1. Our Commitment

PRIMEAGENCY aims to handle personal data responsibly, transparently and only for identified purposes connected with our services and lawful business operations.

2. Personal Data We May Process

• Name, email address and phone number.
• Course enquiries, registration details and webinar participation information.
• Messages and support communications.
• Transaction references and payment status received from payment providers.
• Technical and usage information collected through website logs or enabled technologies.

3. Purposes of Processing

Personal data may be used to respond to enquiries, register learners, deliver courses and webinars, process payments, provide support, maintain security, prevent misuse, improve our services and comply with legal obligations.

4. Notice and Consent

Where consent is the applicable basis for processing, we aim to provide clear information about the personal data requested and the purpose for which it is used. Consent should be freely given, specific, informed, unconditional and unambiguous, through a clear affirmative action where required by applicable law.

You may withdraw consent through the contact details provided below, subject to applicable law. Withdrawal does not affect processing already lawfully carried out before withdrawal.

5. Data Minimisation and Accuracy

We aim to request only information reasonably needed for the stated purpose and take reasonable steps to maintain accurate information where it is used to make decisions or shared with another party.

6. Data Security and Retention

We aim to use reasonable security safeguards appropriate to the personal data handled. Personal data is retained only for as long as required for the stated purpose, legal obligations, dispute resolution or other lawful requirements.

7. Service Providers

We may use hosting, payment, email, messaging, analytics and other technology providers to support our services. Where personal data is shared with them, we aim to limit sharing to what is reasonably necessary and apply appropriate safeguards.

8. Your Requests and Rights

Subject to the applicable law and the relevant provisions being in force, individuals may have rights concerning access to information, correction, completion, updating, erasure, grievance redressal and withdrawal of consent.

Submit a request through our Data Deletion Request page or email hello@primeagency.in.

9. Grievances

For concerns about the handling of personal data, contact our privacy team at hello@primeagency.in. Please include your name, contact details and a clear description of your concern. We will review and respond within the applicable legal timelines.

10. Children’s Data

We do not knowingly seek to process children's personal data contrary to applicable legal requirements. Where legally required, appropriate verifiable parental or guardian consent and safeguards must be implemented before processing.

11. Updates

This Policy may be updated to reflect changes in our services, technology, or applicable law. The latest version will be published on this page.

12. Contact Details

PRIMEAGENCY
Jain Nagar, Sector 38, Rohini, Delhi – 110086, India.
Email: hello@primeagency.in
Phone: +91 7065168707